💡 FAQs – Everything You Need to Know
Got questions? We’ve got answers! Below, you'll find the most common questions our customers ask before and after placing an order. If you need more help, feel free to reach out! 💌✨
🛍️ Orders & Shipping
How long does shipping take?
Netherlands & Belgium: Standard delivery takes 1 business day. 🚀
Other countries: Standard delivery takes 2-4 business days and Express delivery ensures next-day shipping! 📦
Do you offer free shipping?
Yes! Enjoy free shipping when your order meets the minimum amount for your location 🚚✨
Where do you ship from?
We ship directly from our warehouse in Belguim, ensuring that all products are 100% authentic and carefully packed for safe delivery.
🧴 Products
How do I know which product is right for my skin?
We know choosing skincare can be overwhelming! Check out our Skincare blog or message us for personalized recommendations.
Do you offer samples?
Yes! We love surprising our customers with cute free gifts and samples in their orders. 🎁
💌 Contact & Support
How can I contact you?
You can reach us via email, Instagram DMs, Whatsapp or through our contact form. We’re always happy to help!
Do you offer skincare advice?
Yes! We’re passionate about skincare and love helping our customers find their perfect routine. Send us a message, and we’ll be happy to guide you!
📦 Returns & Refunds
Can I return a product if I don’t like it?
For hygiene reasons, we cannot accept opened skincare products. However, if your item arrives damaged or incorrect, contact us within 5 days, and we’ll make it right!
My order arrived damaged. What should I do?
Oh no! 😢 Please email us with your order number and pictures, and we’ll replace the item ASAP.